Customer area
Alerce offers its customers a series of online communication tools according to the needs of each project.
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DOCUMENT MANAGEMENT
Document management tool in which you can interact with our consultants in downloading manuals, functional and project documentation, technical documentation, time control, etc. A web interaction tool with the aim of facilitating project management and project control.
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PROJECT MANAGEMENT
We use tools in post-implementation and Help Desk management. Requests and daily management control of applications and monitoring of actions to allow storage of dates, files attached to each request, the status of actions and the corresponding statistics. Our customers have the best service, control and security in the above areas.
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ONLINE MEETING
This service allows you to connect to a virtual meeting room with multiple participants regardless of your location.
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SUPPORT AND MAINTENANCE
Through this service, you or our technicians will be able to connect to your workstation and resolve service incidents.